Why haven’t I received my PayPal Debit Card?

Your PayPal Debit Card will arrive in the mail 7-10 days after you request it. We’ll send the card to the address you entered and confirmed in your application. It’ll arrive in a PayPal-branded envelope.

If you haven’t received your card after 10 days, please cancel it and request a new one. Ensure your address is current and it’s not a PO Box.

If it's been 13 months since you last used your PayPal Debit Card, you’ll need to request a new one.

The PayPal Debit Mastercard® is issued by The Bancorp Bank, N.A. (“Bancorp”) pursuant to a license by Mastercard International Incorporated and may be used everywhere Mastercard is accepted. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Bancorp is issuer of the Card only and not responsible for the associated accounts or other products, services, or offers from PayPal.

PayPal is a financial technology company, not a bank. The Card is linked to your PayPal Balance account. See PayPal Balance Terms and Conditions.