What's PayPal Package tracking?

PayPal's package tracking service is a feature exclusive to the PayPal app. It can provide live updates and notifications to track your shipments from the point of purchase to your door.

Shipping information is provided to us from merchants and carriers outside PayPal. Please contact them directly for shipping questions. It’s possible that certain deliveries can’t be tracked in the PayPal app due to carrier information or tracking number availability.

You can learn more about how we handle your package tracking data in the PayPal Privacy Statement. Here, you can also find out more about how data is used by PayPal and third-parties or customers who link their account to track packages automatically using PayPal.

How does Package tracking comply with email provider policies?

Google: PayPal’s use and transfer of information received from Google APIs for package tracking will adhere to the Google API Services User Data Policy, including its Limited Use requirements.

Good to know: As of November 2024, you’ll need to relink your Gmail account to PayPal Package tracking every 6 months. To relink, simply login to your Gmail account via PayPal Package tracking. We will send you relink reminders based upon your notification preferences, and we’ll also provide a notice in your Package tracking feature in the app when it’s time to relink your account.

Outlook: PayPal’s use and transfer of information received from Microsoft APIs for package tracking will adhere to the Microsoft APIs Terms of Use policies.

How does Package tracking comply with the Google and Microsoft limited use requirements?

• Humans are generally prohibited from reading data received from Google and Outlook API.
  
• No advertising uses: data received from the Google API or Microsoft API isn’t shared with advertising platforms or data brokers or otherwise used for serving ads.

Are there third-party vendors?

PayPal may use one or more third-party vendors to assist in processing and displaying package-tracking information. Any information gathered through or shared with third-party vendors will be used solely for package tracking purposes.