This version : 24-2
Previous version : 24-1
Last updated on 15 October 2024
This version : 24-2
Previous version : 24-1
Last updated on 15 October 2024
Our legal relationship with customers is governed by our User Agreement.
Our Financial Services Guide (FSG) is designed to help you decide whether to use our services.
Our Product Disclosure Statement (PDS) contains information to help you make an informed choice about whether or not to register for and use our services. Information relevant to both the FSG and PDS may be included expressly in one part and incorporated by reference in the other.
1. Issuer
1.1 Part 1 of this document is an FSG provided by PayPal Australia Pty Limited ABN 93 111 195 389 which holds Australian financial services licence number 304962.
2.1 This FSG contains information about:
2.2 This FSG contains only general information about the services we offer.
3.1 Our contact details are as follows:
Email: | Visit our Help Centre. |
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Phone: | 1800 073 263 (within Australia, landline only) or +61 2 8223 9500 |
Mail: | PayPal Australia |
PayPal
5.1 PayPal earns money from any fees you pay us under clause 18 of the PDS.
5.2 PayPal also earns money when it converts currency.
5.3 PayPal earns interest on the money we hold in a bank account which reflects your PayPal balance.
PayPal staff
5.4 Our staff and the staff of our Related Bodies Corporate receive a salary plus superannuation where applicable. They may also be eligible for monetary and non-monetary awards or additional incentive payments, including bonuses and shares.
5.5 The way we pay our staff and the amount we pay them varies depending on each individual staff member’s business area and position at PayPal.
5.6 Some staff in the PayPal sales team earn a base salary and variable pay, calculated as a percentage or multiple of their base salary, if they (or their team) meet business and service targets (as applicable).
Third parties
5.7 If a customer is referred to us, we may:
5.8 You can request more information about certain relevant remuneration payments referred to above before we provide our services to you.
6.1 PayPal is part of the PayPal Holdings Inc. group of companies.
7.1 We are committed to dealing with customer complaints fairly and resolving issues in accordance with our complaints handling processes, policies and relevant regulatory standards.
7.2 We are exempt from the requirement to:
7.3 The Australian Securities and Investments Commission has a free Infoline on 1300 300 630 for obtaining information about your rights or making a complaint.
Submitting a complaint or dispute
7.4 If you have a dispute with a PayPal seller, you should file a dispute through the Resolution Centre by logging in to your PayPal account.
7.5 If you have a complaint about our services or believe your account may be subject to an unauthorised transaction, account takeover or other type of fraudulent activity, you should contact us immediately.
7.6 You can report complaints about our services by:
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For PayPal accounts |
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Email: | |
Phone: |
1800 073 263 (within Australia, landline only) or +61 2 8223 9500 Support Hours are available on our Contact Us page |
Mail: |
Customer Advocacy Manager |
Handling your complaints
7.7 We aim to:
If your complaint is in relation to PayPal Credit Pty Ltd’s credit reporting practices, please refer to your PayPal Pay in 4 contract for more details.
7.8 If a complaint relates to the limiting of a PayPal account, we may request additional documentation from you. For more information, please refer to the “Restricted Activities and Holds” section of our User Agreement.
Referral of unresolved complaints to external dispute resolution scheme
7.9 We are a member of the Australian Financial Complaints Authority (“AFCA”), an independent external dispute resolution scheme covering applicable Australian customers. For more information on AFCA, please visit www.afca.org.au.
7.10 If you are not satisfied with our resolution or handling of your complaint you may wish to contact AFCA by:
Phone: |
1800 931 678 |
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Mail: |
Australian Financial Complaints Authority |
8.1 Part 2 of this document is a PDS prepared by PayPal Australia Pty Limited ABN 93 111 195 389 which holds Australian financial services licence number 304962.
8.2 We are licensed by the Australian Prudential Regulation Authority as an authorised deposit-taking institution that provides purchased payment facilities.
8.3 We are a reporting entity to AUSTRAC under the Anti-Money Laundering and Counter-Terrorism Financing Act.
9.1 This PDS applies to:
9.2 The information in this PDS is current as at the last update. Information about changes may be found on our Policy Updates page. We will mail you a paper copy of any changes free of charge on request.
9.3 The information in this PDS is not intended to constitute general advice about any financial product other than the financial products to which this PDS relates, nor is it personal advice or a recommendation or opinion that our services are suitable for or take into account your specific objectives, financial situation or needs.
10.1 Our services allow you to securely and conveniently send and receive money for goods or services and between friends and family. To find out more about our services, visit www.paypal.com.
10.2 When you register to use the PayPal services, we will open a PayPal account in your personal name or business name.
10.3 The PayPal services allow you to:
Make a payment | Pay anyone, anywhere, with just an email address or mobile phone number.
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Request and receive payments | Request and receive payments instantly from anyone with just their email address or mobile phone number.
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Withdraw money | If you have funds in your account, you may withdraw them to the linked bank account you hold with a financial institution in Australia or the United States of America. If you have funds in your account that are held in a foreign currency, they’ll usually be converted to Australian Dollars prior to withdrawal. |
10.4 In consideration for your use of the PayPal services, you irrevocably transfer and assign to us the right to earn interest that may accrue on funds held by us. This applies only to interest earned on your funds and does not grant us any ownership right to the principal of the funds you hold with us, subject to the PayPal User Agreement.
11.1 If you sign up to use PayPal, this PDS, the PayPal User Agreement and your completion of our online registration form constitute your agreement with us.
11.2 The PayPal User Agreement (and its incorporated policies) is available online at www.paypal.com by clicking Legal at the bottom of any page.
12.1 You are responsible for collecting, reporting and paying any taxes that may arise from your use of our services. You agree to comply with applicable tax laws in connection with your use of our services.
12.2 Unless otherwise expressly set out in this PDS, our fees are GST exempt.
13.1 You can sign up for a PayPal account at www.paypal.com by clicking Sign Up and completing the online registration form.
13.2 Your PayPal account will become active after you have validly completed the registration form. You may be subject to certain payment or transfer limits until you complete further verification processes.
13.3 You may also be required to seek pre-approval for using PayPal if your account falls within a category listed in our Acceptable Use Policy.
13.4 It is important to understand whether a PayPal account is right for you, before opening an account. For more information regarding the target market for the Personal account and Business account, please visit Legal Hub.
14.1. There are 3 types of PayPal accounts as shown below. Premier accounts cannot be opened from 27 October 2017.
Personal account | Premier account | Business account |
---|---|---|
For buyers and casual online sellers.
| For buyers and casual sellers.
| For businesses, including sole traders.
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15.1 Any funds held in your PayPal account will be pooled with money from accounts of other customers and deposited with a licensed bank in Australia. This does not affect your right to withdraw funds from your PayPal account.
15.2 If there is a positive balance in your account and you have not transacted in the period prescribed under the Banking Act 1959 (Cth), your funds will be subject to the unclaimed monies laws.
16.1 Unauthorised transactions: There is a risk your account or a transaction may be compromised and subject to a takeover, interception, or other type of fraudulent or unauthorised activity.
Your liability for unauthorised transactions | You are responsible for losses arising from an unauthorised transaction where we can prove, on the balance of probability, that you contributed to a loss through fraud or breaching our password and PIN security requirements. You will be liable in full for the actual losses that occur before the loss, theft or misuse of a security key or breach of password or PIN security is reported to us. |
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16.2 Recovering owed funds: There is a risk you may:
Recovering owed funds | When you receive a payment through our services, usually we have not yet received payment in full from the buyer. From the time that you receive the payment, you will owe us an amount equivalent to the amount of the transaction (including any applicable fees imposed on us), and that liability will be cancelled only when we receive irrevocable payment in full. Events that could lead to us not receiving payment in full include:
If you owe any amount to us or our Related Bodies Corporate, you agree to allow the recovery of these amounts by debiting your account or a linked payment method promptly if we reasonably believe that payment will not be received in full for any reason.
If there are insufficient funds in your PayPal account to cover any amount you owe us or our Related Bodies Corporate, the amount becomes immediately due and payable by you and you authorise us to satisfy any of these debts by:
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16.3 Holds on funds, account limitation and account closure: Your PayPal account and funds in it may be subject to a hold, release amount, reserve, limitation or closure for a variety of reasons, including:
16.4 Matters we consider: Before holding funds or limiting your PayPal account, we consider:
The more you use your account, the more we know about your activity. As such, our risk assessment may change and we may increase or decrease the amount of funds we hold based on that changed assessment.
16.5 How long do we hold funds?
Transaction holds and release amounts
Except in the case of a reserve or account limitation, funds are usually held for 21 days. Funds may be held for longer than 21 days if:
We may release a hold earlier than 21 days where we reasonably believe that the relevant transaction has completed successfully. Funds held for buyer disputes may not be released until we consider the issue resolved.
Reserves and limitations
If funds you receive are subject to a reserve, we will notify you how long funds will be held for at the time of setting the reserve. If access to funds is restricted because your account has been limited, you will usually gain access to those funds after the limitation has been lifted.
16.6 More information about holding funds, account limitations and closures:
Payment Review | Transactions may be subject to payment review. Funds under payment review will be subject to a hold and we will ask the seller to delay the shipping of the item. Once we have reviewed the transaction, we will either complete or reverse the payment. If the payment is completed, we will provide notice to the seller. Otherwise, the funds will be returned to the buyer. Transactions that complete payment review may still be reversed under the terms of the PayPal User Agreement. |
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Release amounts | If you are a seller, we may limit the amount you can withdraw or use from your PayPal balance to help protect us and our users from the risk of financial or other loss. The amount of your PayPal balance that will be available for withdrawal or use is called a “release amount”. |
Reserves | We may place a reserve on funds held in your account at any time where we reasonably believe there may be a higher than acceptable level of risk associated with you, your PayPal account, your business model, or your transactions. The reserve helps protect us and our users from the risk of financial or other loss. See the PayPal User Agreement for more information on reserves. |
Restoring access to a limited account | If we limit access to your account, we will investigate and attempt to resolve the issue. You may be required to provide information to us as part of our investigation. If the investigation is resolved in your favour, we will restore access to your account. Restoring access to your account may take time and until it is restored you may not be able to use it to send, receive or withdraw funds. Please refer to the “Closing Your PayPal Account” and “Holds, Limitations and Reserves” sections of the PayPal User Agreement for a detailed explanation of when we may limit access to or close your account. |
Our right to deal with held funds | You authorise us to make any reversals, refunds or payments from the held funds in accordance with the PayPal User Agreement. You will not be able to access any funds subject to a hold. Held funds may be subject to a subsequent reversal, chargeback or claim, either while held or after the hold has been released. |
Our requirement to transfer funds | If you are a judgment debtor or undischarged bankrupt, we may be required to transfer your PayPal balance to a third party to comply with a law, court order or other legal process. |
Fees associated with holds, limitations or closures | You agree that you will pay us (and we may deduct from your account) any applicable fees if held funds are removed from your account in accordance with the PayPal User Agreement. For example, if any funds received into your PayPal account are automatically converted to another currency and the funds are subsequently refunded or reversed and must be returned to the sender in the original currency received, you will pay us (and we may deduct from your account) any fees relating to the currency conversion. For information about fees, please see “Fees and charges” (clause 18 below). |
16.7 Unavailability of our services, delays and cancellations:
Whilst we make every attempt to ensure our services are available at all times, it is possible they may be rendered temporarily unavailable from time to time.
16.8 Foreign currencies: The following risks may apply when keeping foreign currency balances in your PayPal account, or where a transaction with PayPal is made in, funded by or received in a foreign currency:
Currency fluctuations | There is a risk the value of any foreign currencies in your account balance will fluctuate as exchange rates change. |
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Refunds | Generally, we’ll process refunds of:
If a payment you sent involved a currency conversion and you’re later refunded:
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Negative balances | If you have a negative PayPal balance in non-Australian dollars for 21 days or longer, you authorise PayPal to convert it to Australian dollars. In addition, funds from payments received will first be diverted to us to make up any negative currency balance. We may also debit your selected payment method the next time you make a payment. |
16.9 PayPal balance and the Financial Claims Scheme: As a provider of purchased payment facilities, PayPal is exempt from the Australian Government’s Financial Claims Scheme (FCS). As such, your PayPal balance is not protected by the FCS. Visit https://www.fcs.gov.au/ for more information.
17.1 The following are some of the key benefits available to you when using our services:
PayPal
18.1 Fees for PayPal transactions depend on whether you are making a Commercial Transaction or Personal Transaction. Fixed fees are set out in clause 18.8.
Standard fees for users registered in Australia are set out below.
Sending Personal Transactions
18.2 Personal Transaction fees are based on the payment method used to fund the transaction. A currency conversion may apply if sending a foreign currency. You can only send a Personal Transaction to a PayPal Personal account and not a Business account.
Sending in Australia
If you are an Australian account holder sending money to a friend or family member with a PayPal Personal account in Australia, you may pay a fee depending on how you pay.
Payment Method |
Fees |
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PayPal balance or Australian bank account |
Free |
Any portion funded by a card |
2.6% of the portion funded + |
Sending Internationally
If you are an Australian account holder sending money to a friend or family member with a PayPal Personal account in a country other than Australia, the transaction fee and funding fee you pay depends on the payment method used. The fees will be displayed before you proceed with the transaction.
Payment method |
Transaction fee that you pay: |
Funding fee that you pay: |
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PayPal balance or an Australian bank account linked to your PayPal account. |
5% of the send amount, but no lower than $0.99AUD, and no higher than $5.99 AUD. |
No funding fee. |
Funded by a card |
5% of the send amount, but no lower than $0.99AUD, and no higher than $5.99 AUD. |
2.6% of the portion funded by the card plus a fixed fee based on currency (from the table below). |
Sending Commercial Transactions
18.3 When no currency conversion is involved, there is no fee for sending Commercial Transactions (i.e., buying something).
Receiving Commercial Transactions
18.4 Fees for receiving Commercial Transactions are taken from the total transaction amount. Business accounts can only receive Commercial Transactions and are not eligible to receive Personal Transactions.
Type |
PayPal Wallet Online Transactions |
Direct Card Transactions and Other Payment Methods |
Virtual Terminal |
Commercial Transactions processed through QR Code in person |
---|---|---|---|---|
Domestic Transactions |
2.6% + fixed fee |
1.75% + fixed fee |
3.6% + fixed fee |
1.20% |
International Transactions |
3.6% + fixed fee |
3.6% + fixed fee |
4.6% + fixed fee |
2.20% |
The fixed fees for each currency are in clause 18.8.
The fees for receiving transactions using PayPal’s invoicing service will be charged in accordance with the fees for the relevant payment type used to send the transaction as set out in clause 18.4 or 18.5 (as applicable).
Unless you have selected a different payment receiving preference in your account settings, any transactions received in a currency other than your account’s primary holding currency will be, by default, converted into your primary holding currency in accordance with clauses 18.9 and 18.10. This paragraph only applies to PayPal accounts opened on or after 11 October 2023.
For accounts opened before 11 October 2023, any transactions received in a currency other than your account’s primary holding currency will be treated in accordance with your existing payment receiving preference.
Receiving fees for Registered Charities and Not-For-Profit Organisations
18.5 Registered charities and not-for-profit organisations may apply for the following special rates for receiving PayPal Wallet Online Transactions:
Domestic Transactions |
International Transactions |
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1.1% + fixed fee |
2.1% + fixed fee |
The fixed fees for each currency are in clause 18.8.
Registered charities and not-for-profit organisations who have been approved by PayPal for Advanced Credit and Debit Card Payments (ACDC) under the PayPal Online Card Payment Services Agreement may also apply for these special rates for receiving ACDC transactions.
Micropayment pricing
18.6 This clause 18.6 only applies to you if you are a Legacy Micropayment Pricing Seller. Legacy Micropayment Pricing Sellers will pay the lesser of the:
Domestic |
5% + micropayments fixed fee |
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International |
5.5% + micropayments fixed fee |
Pricing set out in clause 18.6 is no longer available for new sellers.
18.7 If you are not a Legacy Micropayment Pricing Seller, and if you are approved as a seller for the micropayment pricing fees in accordance with our User Agreement, you will pay the micropayment pricing fees set out in the table below.
Transaction |
Rate |
Domestic micropayments |
5.00% + micropayments fixed fee |
International micropayments |
6.00% + micropayments fixed fee |
Fixed fees
18.8 Fixed fees are based on the currency received and transaction type.
Currency received |
Personal Transaction fixed fee |
Commercial Transaction fixed fee |
Micropayments fixed fee |
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Australian Dollar |
$0.30 AUD |
$0.30 AUD |
$0.05 AUD |
Brazilian Real |
0.60 BRL |
0.60 BRL |
0.10 BRL |
Canadian Dollar |
$0.30 CAD |
$0.30 CAD |
$0.05 CAD |
Czech Koruna |
10 CZK |
10 CZK |
1.67 CZK |
Danish Krone |
2.60 DKK |
2.60 DKK |
0.43 DKK |
Euro |
€0.35 EUR |
€0.35 EUR |
€0.05 EUR |
Hong Kong Dollar |
$2.35 HKD |
$2.35 HKD |
$0.39 HKD |
Hungarian Forint |
90 HUF |
90 HUF |
15 HUF |
Israeli Shekel |
1.20 ILS |
1.20 ILS |
0.20 ILS |
Japanese Yen |
¥40 JPY |
¥40 JPY |
¥7 JPY |
Malaysian Ringgit |
2.0 MYR |
2.0 MYR |
0.2 MYR |
Mexican Peso |
$4 MXN |
$4 MXN |
$0.55 MXN |
New Zealand Dollar |
$0.45 NZD |
$0.45 NZD |
$0.08 NZD |
Norwegian Krone |
2.80 NOK |
2.80 NOK |
0.47 NOK |
Philippine Peso |
15 PHP |
15 PHP |
2.5 PHP |
Polish Zloty |
1.35 PLN |
1.35 PLN |
0.23 PLN |
Russian Ruble |
10 RUB |
10 RUB |
2 RUB |
Singapore Dollar |
$0.50 SGD |
$0.50 SGD |
$0.08 SGD |
Swedish Krona |
3.25 SEK |
3.25 SEK |
0.54 SEK |
Swiss Franc |
0.55 CHF |
0.55 CHF |
0.09 CHF |
Taiwan New Dollar |
10 TWD |
10 TWD |
2.00 TWD |
Thai Baht |
11 THB |
11 THB |
1.8 THB |
UK Pounds Sterling |
£0.20 GBP |
£0.20 GBP |
£0.05 GBP |
US Dollar |
$0.30 USD |
$0.30 USD |
$0.05 USD |
Currency conversions – PayPal accounts
18.9 If PayPal converts currency, it will be completed at the transaction exchange rate we set for the relevant currency exchange. The transaction exchange rate is adjusted regularly and includes a currency conversion fee (described below) applied and retained by us on a base exchange rate to form the rate applicable to your conversion. The base exchange rate is based on rates within the wholesale currency markets on the conversion day or the prior business day; or, if required by law or regulation, set at the relevant government reference rate(s).
18.10 For some uses of your PayPal account, currency conversion is necessary. For any of the following transactions that involve a currency conversion in connection with your PayPal account, the currency conversion fee is 4.0%:
For all other PayPal transactions involving a currency conversion, the currency conversion fee is 3.0%.
18.11 When your payment is funded by a debit or credit card and a currency conversion is necessary, you consent to and authorise PayPal to convert the currency in place of your debit or credit card issuer. In most cases, you may have the right to have your card issuer perform the currency conversion, if applicable for that card issuer and network. Currency preference selections may be presented to you in various forms, including setting the currency of your card, a choice of which currency is used for the transaction, whether PayPal or your card issuer performs the conversion, or which conversion rate is used for the transaction, among others, and may be made available individually for each card and for each automatic payment agreement. If your card issuer converts the currency, your card issuer will determine the currency conversion rate and what fees they may charge.
18.12 PayPal will always perform the conversion for transactions where your PayPal balance or linked bank account is the payment method.
Chargeback fees
18.13 Chargeback fees are based on the currency received. Chargeback fees do not apply if the transaction is eligible for the PayPal Seller Protection Policy.
Currency |
Chargeback fee |
Currency |
Chargeback fee |
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Australian Dollar |
$15 AUD |
New Zealand Dollar |
$15 NZD |
Brazilian Real |
20 BRL |
Norwegian Krone |
65 NOK |
Canadian Dollar |
$15 CAD |
Philippine Peso |
500 PHP |
Czech Koruna |
250 CZK |
Polish Zloty |
30 PLN |
Danish Krone |
60 DKK |
Russian Ruble |
320 RUB |
Euro |
€11.25 EUR |
Singapore Dollar |
$15 SGD |
Hong Kong Dollar |
$75 HKD |
Swedish Krona |
80 SEK |
Hungarian Forint |
2000 HUF |
Swiss Franc |
10 CHF |
Israeli Shekel |
40 ILS |
Taiwan New Dollar |
330 TWD |
Japanese Yen |
¥1,300 JPY |
Thai Baht |
360 THB |
Malaysian Ringgit |
40 MYR |
UK Pounds Sterling |
£7 GBP |
Mexican Peso |
$110 MXN |
US Dollar |
$10 USD |
Receiving eCheques
18.14 Fees for receiving eCheque payments are based on payment currency and will not exceed the cap specified below.
Currency |
Cap |
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Australian Dollar |
$50 AUD |
Brazilian Real |
75 BRL |
Canadian Dollar |
$45 CAD |
Czech Koruna |
850 CZK |
Danish Krone |
250 DKK |
Euro |
€35 EUR |
Hong Kong Dollar |
$330 HKD |
Hungarian Forint |
9250 HUF |
Israeli Shekel |
160 ILS |
Japanese Yen |
¥4000 JPY |
Malaysian Ringgit |
150 MYR |
Mexican Peso |
$540 MXN |
New Zealand Dollar |
$60 NZD |
Norwegian Krone |
270 NOK |
Philippine Peso |
1900 PHP |
Polish Zloty |
140 PLN |
Russian Ruble |
1400 RUB |
Singapore Dollar |
$60 SGD |
Swedish Krona |
320 SEK |
Swiss Franc |
50 CHF |
Taiwan New Dollar |
1350 TWD |
Thai Baht |
1400 THB |
UK Pounds Sterling |
£30 GBP |
US Dollar |
$45 USD |
PayPal Payouts (formerly Mass Pay)
18.15 The fee for PayPal Payouts is 2% of the total payment amount.
A maximum payment cap per recipient applies, based on payment currency.
Currency |
Domestic cap |
International cap |
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Australian Dollar |
$1.25 AUD |
60 AUD |
Brazilian Real |
2 BRL |
100 BRL |
Canadian Dollar |
$1.25 CAD |
60 CAD |
Czech Koruna |
24 CZK |
1000 CZK |
Danish Krone |
6 DKK |
300 DKK |
Euro |
€0.85 EUR |
40 EUR |
Hong Kong Dollar |
$7 HKD |
400 HKD |
Hungarian Forint |
210 HUF |
15,000 HUF |
Israeli Shekel |
4 ILS |
200 ILS |
Japanese Yen |
¥120 JPY |
5000 JPY |
Malaysian Ringgit |
4 MYR |
200 MYR |
Mexican Peso |
$11 MXN |
750 MXN |
New Zealand Dollar |
$1.50 NZD |
75 NZD |
Norwegian Krone |
6.75 NOK |
300 NOK |
Philippine Peso |
50 PHP |
2500 PHP |
Polish Zloty |
3 PLN |
150 PLN |
Russian Ruble |
30 RUB |
1500 RUB |
Singapore Dollar |
$1.60 SGD |
80 SGD |
Swedish Krona |
9 SEK |
400 SEK |
Swiss Franc |
1.30 CHF |
50 CHF |
Taiwan New Dollar |
33 TWD |
2000 TWD |
Thai Baht |
36 THB |
2000 THB |
UK Pounds Sterling |
£0.65 GBP |
35 GBP |
US Dollar |
$1 USD |
50 USD |
Commercial Transaction refund fee
18.16 If you issue a refund (partially or fully) of the Commercial Transaction payment, there are no fees to make the refund, but we will retain the full amount that you originally paid us. Your buyer’s account will be credited with the full or partial refund amount of the Commercial Transaction payment and your account will be debited with the full or partial refund amount.
18.17 The amount of the refunded payment will be deducted from your PayPal account.
Other PayPal fees
18.18 In general, there is no fee to open a PayPal account. However, we may charge an expanded use fee to increase your sending limit. This fee is refunded to your PayPal balance when you successfully complete the card verification process.
The expanded use fee (verifying card details) can be up to $2 AUD.
18.19 The records request fee is $10 AUD (per item).
We will not charge for records requested in connection with your good faith assertion of an error in your account.
18.20 The fee for withdrawing your balance to an eligible linked debit card or bank account is 1% of the amount transferred, with a minimum and maximum fee depending on the currency withdrawn. Minimum and maximum fees by currency are listed below where available. Any conversion of your PayPal balance from one currency to another currency will attract the corresponding currency conversion fee in clause 18.10.
|
Minimum Fee |
Maximum Fee |
---|---|---|
United Arab Emirates Dirham |
0.90 AED |
36.70 AED |
Afghan Afghani |
25.00 AFN |
1,050.00 AFN |
Armenian Dram |
135.00 AMD |
5,250.00 AMD |
Australian Dollar |
0.25 AUD |
10.00 AUD |
Azerbaijan Manat |
0.45 AZN |
17.50 AZN |
Bangladeshi Taka |
22.00 BDT |
880.00 BDT |
Bahraini Dinar |
0.10 BHD |
4.00 BHD |
Bulgarian Lev |
0.50 BGN |
20.00 BGN |
Belizean Dollar |
0.50 BZD |
20.00 BZD |
Canadian Dollar |
0.25 CAD |
10.00 CAD |
CFA France |
135.00 XOF |
5,400.00 XOF |
Czech Koruna |
5.70 CZK |
230.00 CZK |
Danish Krone |
1.80 DKK |
70.00 DKK |
Eritrean Nakfa |
3.75 ERN |
150.00 ERN |
Euro |
0.25 EUR |
10.00 EUR |
British Pound |
0.20 GBP |
8.00 GBP |
Ghanaian Cedi |
1.55 GHS |
62.50 GHS |
Haitian Gourde |
25.00 HTG |
1,000.00 HTG |
Hong Kong Dollar |
2.00 HKD |
80.00 HKD |
Hungarian Forint |
70.00 HUF |
2900.00 HUF |
Israeli New Shekel |
1.00 ILS |
40.00 ILS |
Iraqi Dinar |
365.00 IQD |
14,500.00 IQD |
Japanese Yen |
30 JPY |
1100 JPY |
Jordanian Dinar |
0.20 JOD |
7.25 JOD |
Kuwaiti Dinar |
1 KWD |
No max |
Kyrgyzstani Som |
22.50 KGS |
850.00 KGS |
Lebanese Pound |
380.00 LBP |
15,250.00 LBP |
Lesotho Loti |
4.00 LSL |
160.00 LSL |
Liberian Dollar |
37.50 LRD |
1,500.00 LRD |
Sri Lanka Rupee |
50.00 LKR |
1800.00 LKR |
Mexican Peso |
5.00 MXN |
200.00 MXN |
Macanese Pataca |
2.00 MOP |
80.00 MOP |
Malaysian Ringgit |
1.00 MYR |
40.00 MYR |
Mauritanian Ouguiya |
9.00 MRU |
360.00 MRU |
Mozambican Metical |
20.00 MZN |
750.00 MZN |
Myanmar Kyat |
450.00 MMK |
18,000.00 MMK |
Norwegian Kroner |
1.00 NOK |
40.00 NOK |
New Zealand Dollar |
0.40 NZD |
15.00 NZD |
Omani Rial |
0.10 OMR |
4.00 OMR |
Pakistani Rupee |
45.00 PRK |
1,800.00 PRK |
Philippine Peso |
10.00 PHP |
500.00 PHP |
Polish Zloty |
1.00 PLN |
40.00 PLN |
Qatari Rial |
1.00 QAR |
40.00 QAR |
Romania New Lei |
1.00 RON |
40.00 RON |
Rwandan Franc |
250.00 RWF |
10,000.00 RWF |
Serbian Dinar |
25.00 RSD |
1000.00 RSD |
São Tomé And Príncipe Dobra |
5.50 STN |
220.00 STN |
Salvadoran Colón |
2.25 SVC |
90.00 SVC |
Russian Rouble |
20.00 RUB |
700.00 RUB |
Swedish Krona |
2.50 SEK |
100.00 SEK |
Singapore Dollar |
0.50 SGD |
15.00 SGD |
Thai Baht |
8.00 THB |
320.00 THB |
Turkmenistani Manat |
1.00 TMT |
40.00 TMT |
Turkish Lira |
3.50 TRY |
140.00 TRY |
Tunisian Dinar |
0.75 TND |
27.50 TND |
US Dollar |
$0.25 USD |
$10.00USD |
Ugandan Shilling |
930.00 UGX |
37,500.00 UGX |
Uzbekistani Som |
3,000 UZS |
120,000.00 UZS |
South African Rand |
3.60 ZAR |
145.00 ZAR |
Venezuelan Bolivar |
2,000,000.00 VES |
60,000,000.00 VES |
Zambian Kwacha |
5.50 ZMW |
215.00 ZMW |
All other currencies |
No minimum/maximum fee |
18.21 The fee for withdrawing your USD balance to your linked United States bank account is 3.0%. Any conversion of your PayPal balance from one currency to another currency will attract the corresponding currency conversion fee in clause 18.10.
18.22 The bank return fee is charged when a withdrawal attempt fails because incorrect bank account or delivery information is provided.
The bank return fee is $5 AUD.
18.23 Virtual Terminal and PayPal Payments Pro – Hosted Solution and API incur a monthly fee. The monthly fee includes GST.
PayPal Payments Pro - Hosted Solution or API monthly fee |
$25 AUD |
---|---|
Virtual Terminal monthly fee |
$25 AUD |
PayPal Payments Pro – Hosted Solution or API AND Virtual Terminal monthly fee |
$25 AUD |
18.24 The Security Key Card is an electronic device that creates a unique security code that you use to log in to your PayPal account. The Security Key Card and any additional keys including replacements costs $32.95 AUD each.
18.25 If you have successfully enrolled in our Chargeback Protection program for your Advanced Credit and Debit Card Payments (ACDC) under our PayPal Online Card Payment Services Agreement, you will be charged an additional 0.40% per ACDC transaction processed for Chargeback Protection.
18.26 If you have successfully enabled a Fraud Protection tool for your ACDC under our PayPal Online Card Payment Services Agreement:
19.1 The following examples are illustrations only. Each calculation will vary depending on the circumstances of the transaction.
19.2 Example 1 - Commercial Transaction in Australia
Assuming you are receiving $100 AUD from a buyer in Australia for a Commercial Transaction under the standard rate:
19.3 Example 2 - Commercial Transaction when the buyer is outside Australia
Assuming you are receiving $100 AUD from a buyer outside of Australia for a Commercial Transaction under the standard rate:
19.4 Example 3 – Full refund of a Commercial Transaction payment
The following is an example of the refund fee for a full refund of a Commercial Transaction payment from a buyer in Australia:
19.5 Example 4 – Partial refund of a Commercial Transaction payment
The following is an example of the refund fee for a partial refund of a Commercial Transaction payment from a buyer in Australia:
20.1 We are committed to full compliance with all AML laws. To comply with legislative requirements and global sanctions, we screen all accounts. We are required to report suspicious transactions to the relevant government agencies in Australia and overseas.
20.2 We may confirm information when you use our services. This may include when you open a PayPal account account, as part of a periodic account review process, and/or when your PayPal account balance reaches a certain level of funds.
How does this impact you?
20.3 We may be required to collect and confirm information about your identity. In doing this, we may ask you to provide documentation and information.
20.4 To enable us to confirm your identify, we may disclose personal information such as your name, date of birth and address to a credit reporting agency (CRA) or identity verification service to obtain an assessment of whether that personal information matches information held by the CRA or identity verification service. The CRA or identity verification service may use personal information about you and other individuals in their files to report to us on that assessment. If we are unable to confirm your identity using information held by a CRA or identity verification service we may do so using an alternative method acceptable to us.
20.5 While your identity is being confirmed, or if we are unable to confirm your identity, we may be unable to provide some or all of our services to you in accordance with our obligations under AML laws. This may mean one or more of the following:
Maximum amount per transaction
21.1 To help protect the integrity of our payment system, limit the risk of money laundering and terrorism financing and to prevent fraud, most customers are subject to a limit on the amount they can send or receive in a single transaction. This limit may be raised or lowered at our sole discretion to address transaction risks or if you provide additional documentation.
Unverified PayPal accounts
21.2 If your PayPal account is unverified, a lower limit is imposed on the cumulative total value of payments and monthly cumulative value of transfers you can make from your PayPal account. The amount of these limits is variable and set at our discretion. You may need to verify your account to increase these limits.
Verified PayPal accounts
21.3 We verify PayPal accounts and payment methods to safeguard your security and limit fraud. By identifying a PayPal account as ‘verified’, we are only representing that the PayPal account holder has completed the steps set out in this clause 21. By attributing a ‘verified’ status to a PayPal account, we do not guarantee, undertake or otherwise represent that they will complete a transaction or that they have satisfied any requirements under AML laws.
21.4 You cannot verify any bank account linked to your PayPal account if it is held with a financial institution in the United States of America.
21.5 If you verify your account, we will generally raise the limit on the cumulative total of payments and transfers you can make.
21.6 You can raise your sending and withdrawal limits by becoming verified.
21.7 We reserve the right to control sending and transfer limits and may require additional information from you depending on your location, credit rating and other factors.
PayPal withdrawal limits
21.8 We may also place limits on the amount you can withdraw from your PayPal balance to your linked bank account. There is an initial withdrawal limit which is usually $700 AUD per calendar month. You need to verify your account to withdraw more than the withdrawal limit.
21.9 We may limit withdrawals and require additional information from you depending upon your location, verification information and other factors.
22.1 When you use your card to fund a purchase you will be subject to the usual fees and interest, if any, charged by your card provider.
23.1 For information about submitting complaints and how we handle them, our membership of AFCA and our contact details, please refer to Part 1, clauses 3 and 7.
Some of the terms in this document are explained where they first appear. However, others are capitalised and defined below for clarity.
Commercial Transaction |
A payment that is sent or received for goods or services or donations (other than donations that are sent or received as “Unlisted Fundraisers” or “Charity Fundraisers” subject to the PayPal Fundraisers Terms and Conditions). |
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Domestic Transaction |
A transaction occurring when both the sender and receiver are registered with or identified by PayPal as residents of the same market. |
GST |
Has the meaning set out in A New Tax System (Goods and Services) Act 1999 (Cth). |
International Transaction |
A transaction occurring when the sender and receiver are registered with or identified by PayPal as residents of different markets. Certain markets are grouped together when calculating international transaction rates. For a listing of our groupings, please access our Market / Region Grouping Table. |
Legacy Micropayment Pricing Seller |
Any seller who was approved for micropayment pricing on the basis of the fees set out in clause 18.6. |
PayPal Payouts (formerly Mass Pay) |
Functionality that allows PayPal premier and business account holders to send money to multiple recipients simultaneously. |
PayPal, we, us and our |
PayPal Australia Pty Ltd ABN 93 111 195 389 AFSL 304962. |
Personal Transaction |
Sending or receiving money using your PayPal account without making a purchase, i.e. the payment is not for goods or services and often sent via the “sending to a friends or family” option. |