PayPal logo
  • Sign Up
  • PayPal for You

    Shopping & Rewards

    • Buy Now, Pay Later
    • Earn Rewards
    • Save Money with PayPal Honey
    • Shopping Hub
    • Paying with PayPal

    Send & Receive

    • Send Money
    • Request Money
    • Start Selling

    Manage Your Money

    • Add Payment Method
    • Security and safety
    • Get the App app
      Get the App
    • How PayPal works
      How PayPal Works
    • Money Hub
      Money Hub
  • PayPal for Business

    Accept Payments

    • Online Checkout
    • Pay in 4
    • Invoicing

    Financial Services

    • PayPal Working Capital

    Business Operations

    • Risk Management
    • Reporting Tools
    • PayPal Payouts
    • Dispute Management

    Resources

    • Charity
    • Business Resource Centre
    • Get Started
      Get Started
    • Fees
      Fees
  • PayPal for Enterprise

    Payments

    • Global Payment Processing
    • Accept PayPal
    • Offer Pay in 4
    • Payment Optimisation
    • Payment Methods

    Risk & Operations

    • Fraud Protection
    • Orchestration

    Resources

    • Marketplaces & Partners
    • Developer Documentation
    • Business Resource Centre
    • eGovernment
    • Contact Sales
      Contact Sales
  • Developer
  • Partners
  • Help
Log InSign Up

Help Centre - Personal Account

How can we help you?

  • Home
  • Payments and Transfers
  • Disputes and Limitations
  • My Account
  • My Wallet
  • Login & Security
  • Seller Tools

Common Questions

  • How do I report potential fraud, spoof or unauthorised transactions to PayPal?
  • How do I get a refund?
  • Why is the payment I sent pending or unclaimed? Can I cancel it?
  • I want my money back. Can I cancel a payment?
  • How do I open a dispute with a seller?
  • I’ve forgotten my password. How do I reset it?
  • What is a direct debit and how do I update or cancel one?
  • How do I change my password and security questions?
  • Why is my payment on hold or unavailable?
  • Why was my payment declined?

More ways we can help

Resolution Centre

Fix transaction and account-related issues

Tax centre

Get your 1099-K and other tax information here

Business Help

Get help with using any of our PayPal products

Technical Help

Find out how PayPal works for your business

Message Centre

Send, receive and view your PayPal messages

  • Help
  • Contact
  • Fees
  • Security
  • Apps
  • Shop
  • Enterprise

  • About
  • Newsroom
  • Jobs
  • Developers

  • © 1999–2025
  • Accessibility
  • Privacy
  • Cookies
  • Legal
  • Complaints
  • Target Market Determinations
  • Account Limitations

The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds Australian Financial Services Licence number 304962. Any information provided is general only and does not take into account your objectives, financial situation or needs. Please read and consider the Combined Financial Services Guide and Product Disclosure Statement before acquiring or using the service. PayPal credit services are provided by PayPal Credit Pty Limited (ACN 600 629 258). To view the Target Market Determinations for all products, see here.

When you visit or interact with our sites, services, applications, tools or messaging, we or our authorised service providers may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster and safer experience and for advertising purposes. Learn more here.

We currently use cookies to improve and customise your experience on our site. If you accept, we’ll also use marketing cookies to show you personalised ads. Manage your cookies and learn more.