How do I report a lost, stolen, or damaged PayPal Business Debit Mastercard®?

To report your card as lost, stolen, or damaged:

1. Log into your PayPal account on a web browser.
2. Navigate to your PayPal Business Debit Mastercard® summary page.
3. Click Replace or Cancel Card under 'Card Settings'.
4. Follow the instructions.

Alternatively, you can call PayPal Business Debit Mastercard Customer Care  at (866) 888-6080 to place a temporary hold on your account.

When reporting a lost or stolen card, your existing physical and digital card will be canceled and you'll receive a new physical card and digital version card number, expiration date, and CVV. You may need to update any automatic payments or other recurring payments with the new card details.

When reporting a damaged physical card, you'll receive a new physical card with the same card details. Your digital card information won't change. If a damaged card's expiry date is within 90 days, all of the information, including the CVV, will remain the same as the original card.

The PayPal Business Debit Mastercard® is issued by The Bancorp Bank, N.A. (“Bancorp”) pursuant to a license by Mastercard International Incorporated and may be used everywhere Mastercard is accepted. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Bancorp is issuer of the Card only and not responsible for the associated accounts or other products, services, or offers from PayPal.