What should I do if my PayPal Debit Card is lost, stolen, or damaged?

If your PayPal Debit Card is lost, stolen, or damaged, you can report it to us, and we’ll send you a replacement card.

Once you report your card lost or stolen, we’ll permanently close it.

To report your PayPal Debit Card as lost, stolen, or damaged on the PayPal website:

1. Go to your Dashboard and click PayPal Debit Card .
2. Click Manage Card.
3. Click Replace lost, stolen, or damaged card.

To report your PayPal Debit Card lost, stolen, or damaged in the app:

1. Tap Accounts.
2. Select PayPal Balance.
3. Tap PayPal Debit Card.
4. Under "Manage card". tap Report lost, stolen, or damaged card.

If you can't find your PayPal Debit Card or want to lock it temporarily to avoid unauthorized charges, you can use the Lock/Unlock toggle in the PayPal app. Once you lock the card, we’ll stop any payments you try to make. Some automatic payments may still go through, depending on the merchant. 

The PayPal Debit Mastercard® is issued by The Bancorp Bank, N.A. (“Bancorp”) pursuant to a license by Mastercard International Incorporated and may be used everywhere Mastercard is accepted. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Bancorp is issuer of the Card only and not responsible for the associated accounts or other products, services, or offers from PayPal.

PayPal is a financial technology company, not a bank. The Card is linked to your PayPal Balance account. See PayPal Balance Terms and Conditions.