Why is my PayPal Business Debit Mastercard® being declined?

If your PayPal Business Debit Mastercard® is being declined, here are the most common reasons:

Your card is not activated – You can activate your new card at any time.

Your card details are outdated – Make sure the card isn't expired or closed, and the billing address on your PayPal account matches what you're entering.

Don't worry; a new card will be coming in the mail if it's expired or closed. You can report the card as lost by going to your card summary page.

You don’t have enough money in your PayPal balance – The PayPal Business Debit Mastercard® allows you to access the money available in your balance. Add money to your balance and adjust your automatic transfer settings to ensure sufficient balance for future transactions.

Your PIN is incorrect – If you don't remember your PIN, you can reset it on your card summary page.

Here's how:

1. Go to your card summary page.
2. Click Set PIN under 'Card Settings.'

The transaction amount is over your daily spending limit – You can review the limits on the card summary page.

The PayPal Business Debit Mastercard® is issued by The Bancorp Bank, N.A. (“Bancorp”) pursuant to a license by Mastercard International Incorporated and may be used everywhere Mastercard is accepted. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Bancorp is issuer of the Card only and not responsible for the associated accounts or other products, services, or offers from PayPal.