Buyer & Fraud Protection
Check out safer with PayPal. Wherever you shop, whatever you buy, if it's not up to scratch, we can help fix it.
What it means
Buyer Protection
If your eligible purchase doesn’t arrive, or doesn’t match the seller’s description, we can reimburse you.
Fraud Protection
We monitor every transaction 24/7 to prevent fraud, email phishing and identity theft.
Data Encryption
Every transaction is encrypted using our advanced encryption technology.
How does it work?
Examples
Guidelines
Items Not Covered
Protection you can count on
PayPal’s Buyer Protection program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any when you don’t receive your item from a seller, or when you receive an item, but the item isn’t what you ordered.
Buyer Protection is available on eligible purchases only. Time limits and other terms apply. See the Buyer Protection section of the User Agreement for more information.
Account Protection
You're not liable for unauthorised purchases made from your account.
Refunds
If an order doesn't arrive or match the description, we'll reimburse the full cost of eligible purchases and paid delivery costs (where applicable).
Responsive Support
We're here to help. Get support with suspicious activity, identity theft or phishing. Report your suspicions to us directly.