Ensure you get what you pay for with Buyer Protection.
We’re looking out for you if something goes wrong, like getting two different coloured shoes. If your eligible PayPal purchase doesn’t go as planned, we’ll help you make it right with Buyer Protection. Create a PayPal account and start protecting your purchases.
Sign Up for Free1
Find what you’d like to buy and pay with PayPal.
2
Check for an estimated delivery date and wait for your item to arrive.
3
If it doesn’t arrive or is significantly different to how the seller described it, file a dispute.
Pay it safe.
Protect your purchases with PayPal. If you don’t receive your order, or it shows up different than described, PayPal Buyer Protection will help you get reimbursed for eligible items. Terms and limitations apply. It could be that the event you bought a ticket for was cancelled, you didn’t receive everything you bought, or the item was defective, damaged or counterfeit. We can protect you for the full purchase price plus shipping costs, up to $20,000 per item.
To help protect your purchase, make sure you:
- Pay with PayPal
- Keep your account in good standing (so don’t dispute everything!)
Buyer Protection takes care of your…
Online purchases
In case your item doesn’t match its description, is defective, or doesn’t turn up at all.
Intangibles
In case an event is cancelled, your hotel’s double-booked, or your download doesn’t download.
But not your…
Purchases of used or second-hand goods you pick up in person, real estate, motorised vehicles or industrial machinery.
“If something doesn’t arrive, or arrives and isn’t what I bought, I’m eligible for my money back.”
We’re here to help.
If something does go wrong with an eligible purchase, simply file a dispute. To do so, log in to your PayPal account and find the transaction in question in your Activity. Click on the transaction then Contact the seller, and follow the prompts. We’ll open up the lines of communication between you and the seller so you can decide together how to resolve the problem. If you can’t agree, escalate the dispute to a claim and we’ll determine an outcome for you. You must escalate it to a claim within 20 days of filing it, otherwise your dispute will automatically close.
Found an unauthorised payment?
If you’re charged for something you didn’t purchase, report it and change your password immediately. We’ll secure your account and investigate.
Seen something suspicious?
We work hard to keep your information secure but there are some things you can do to stay safer online and identify phishing and scams more easily.
“With PayPal Buyer Protection, I can confidently purchase my dream wedding gown online without running into the risk of becoming a bridezilla.”
Felicia Ong
Protect your purchases with a PayPal account.
Sign Up for Free