What to do if you lose your wallet

No matter how carefully a wallet is safeguarded, there's still the chance it could go missing. So what can you do if you lose your wallet? Read on for more.

6 steps to take if you have a lost or stolen wallet

These six tips may help reduce the potential damage of a lost or stolen wallet.

  1. Stay calm and retrace your steps

    Try to stay calm and double-check if the wallet is genuinely lost or stolen before taking further action. Start by looking in the most likely places at home and work. If the wallet is still nowhere to be found, retrace your steps. Consider whether the wallet could be in a car, a different bag, or at a friend's house. Failing this, go back to each location you visited that day to see if it was left there.

  2. Lock your cards

    It's always a good idea to lock your cards through their associated online banking apps or websites while retracing your steps. This can help to prevent any potential thief from making unauthorized transactions. If the wallet is found safely, the card can be unlocked again.

  3. Contact your bank

    After locking the cards, it's important to contact your bank to make them aware of the situation. Once the wallet has been confirmed as lost or stolen, the bank can cancel the cards and issue new ones. This reduces the chance of money being stolen from the account. During this time, look for any unusual transactions and report them to the bank immediately.

  4. Change passwords of online accounts

    Even after locking cards and ordering replacements, consider the digital impact of a lost or stolen wallet. For example, if a thief has stolen credit cards and a driver's license, there's the chance of identity theft on top of monetary loss.

    To help protect against identity theft, change passwords and consider turning on two-factor authentication. This makes it more difficult for thieves to access those accounts. Multifactor authentication takes it a step further and ensures an account is secured by a password as well as a secondary code.

  5. Consider filing a police report

    If the wallet is suspected stolen, its owner may decide to contact the police to file a report. They may be able to help recover the wallet or give guidance on next steps. If there are any unauthorized transactions, the police and bank may be able to work together to find the criminal.

  6. Utilize identity theft protection

    There are services (sometimes offered by the bank) to help look for signs of identity theft. This might include monitoring credit files, sending alerts of suspicious activity, and helping recover lost money. Protection from identity theft is vital for anyone who has lost their wallet — it can help give an early warning to fraudulent transactions before they result in a significant loss.

Stay safe with PayPal

Using PayPal's digital wallet is one way to help prevent losing a physical wallet. It reduces the need to carry around cards and may help protect against suspicious activity. Outlined below are some possible advantages of using a digital wallet.

Reduce the need to carry around physical cards

The PayPal wallet means you can carry digital cards rather than physical ones. The ability to add multiple cards to the digital wallet reduces the need to carry something that could get lost.

Enhanced monitoring of transactions

Monitoring transactions in real time, which PayPal offers, is an important part of fraud protection. Being able to quickly see the money coming in and going out may help catch suspicious activity early. This monitoring allows users to track payments and account activity easily.

Easy and quick card locking

You can lock your PayPal cards directly through the app. This is a useful feature if the physical card gets lost or stolen and may limit monetary loss. For cards from other providers — even those added to the PayPal digital wallet — you would need to lock the card directly via their banking app.

Advanced fraud detection

PayPal’s fraud detection technology monitors transactions and activities 24/7 to identify unusual activity on the PayPal platform and across millions of merchant sites worldwide.

Preventing wallet loss in the future

Losing a wallet can be a stressful experience, and it's important to take the necessary steps to minimize the damage. This means locking all cards, notifying the police, contacting the bank, and changing passwords.

To further minimize the damage, keep a list of important details and bank contacts in a safe place. It's also possible to use technology to prevent wallet loss. Consider a wallet tracking tool or start using a digital wallet. This can be a good choice for anyone who doesn't always need physical cards. Being able to pay with your digital wallet helps reduce the risk of losing important cards and information.

Lost or stolen wallet FAQs

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