PayPal Purchase Protection

Protect your purchases with PayPal.

If you don't receive your order, or it shows up different than described, PayPal Purchase Protection will help you get reimbursed for eligible items.1 Terms and limitations apply.

Person wearing sunglasses and smiling

We’ve got your back after checkout

Pay how you want to pay

When you check out with PayPal, eligible purchases are protected no matter however pay—credit, debit, PayPal balance, and more.1

Pay people with confidence

You can even protect eligible purchases1 when you send money through Goods & Services at no cost to you.

From home goods to hotels

Purchase Protection covers eligible items—apparel, travel and more—paid for with PayPal. Terms and limitations apply.

Get settled quickly

If there’s an issue, we’ll help get it resolved. On average, claims are settled in 14 days so you can count on a timely decision.2,3

Need to submit a claim?

01

Check if your purchase is
eligible for a refund.2

02

Report a problem in the Resolution Center.

03

We’ll review your claim and reach out with any additional requests and a final decision.

Shop smart with Purchase Protection

See how Purchase Protection works—and how we’ve got you covered.

Frequently asked questions

All in

the new

PayPal app

It’s your do-it-all digital wallet. Load up on cash back offers before you shop. Track your packages. And manage it all on the go.