If you don't receive your order, or it shows up different than described, PayPal Purchase Protection will help you get reimbursed for eligible items.1 Terms and limitations apply.
When you check out with PayPal, eligible purchases are protected no matter however pay—credit, debit, PayPal balance, and more.1
You can even protect eligible purchases1 when you send money through Goods & Services at no cost to you.
Purchase Protection covers eligible items—apparel, travel and more—paid for with PayPal. Terms and limitations apply.
If there’s an issue, we’ll help get it resolved. On average, claims are settled in 14 days so you can count on a timely decision.2,3
Check if your purchase is eligible for a refund.2
Report a problem in the Resolution Center.
We’ll review your claim and reach out with any additional requests and a final decision.
See how Purchase Protection works—and how we’ve got you covered.
It’s your do-it-all digital wallet. Load up on cash back offers before you shop. Track your packages. And manage it all on the go.