Why didn’t my donation go to my recommended charity (PayPal Giving Fund)?

PayPal Giving Fund partners with leading organizations such as eBay, Meta, GoFundMe, Deed, and Twitch. As a registered charity and Donor Advised Fund, we receive donations through our partner programs and make grants to donors' recommended charities, helping to raise funds and reach new donors.

Whilst we make every effort to follow donor recommendations, sometimes we are unable to make a grant to your selected charity. Some reasons for this may include:

• The charity didn't respond to us regarding delivery of funds, and the check sent was returned or refused.
• The charity is no longer eligible, is revoked, or closed after you made your original donation or is no longer accepting donations.
• The charity no longer meets the requirements of our Donation Delivery Policy.

In the rare cases when PayPal Giving Fund reassigns funds, we will (whenever possible) ask the donor to recommend an enrolled charity from the PayPal Giving Fund Directory to benefit from the donation. Donors can select an alternative charity to benefit from their donation by viewing our database.

Please note, the tax-deductible status of a donation doesn't change if funds are reassigned because PayPal Giving Fund is the charitable organization to which the donor's original donation is made.

Please visit our website if you'd like to learn more about PayPal Giving Fund and our policies. If you aren't a PayPal customer and have questions about PayPal Giving Fund, please contact us.