What is a case report?

This info is only applicable to business accounts.  

Case Reports lets you view, sort, and download the details of the buyer complaints and chargeback cases associated with your account.   

We update the data in the Case Report daily. Any changes to cases after the daily update will be captured the next day.

Here's how to download a Case Report:      

1. Got to your Reports.     
2. Click Disputes and chargebacks.     
3. Choose a status, date range and format.      
4. Click Create Report.

This report includes:    

• The current state of any open cases.   
• All claims that have changed state in the past reporting period (generally 24 hours).   
• Claims opened within the last 2 years that haven't been resolved.   
• Changes to dispute and claim activity that might affect the seller’s daily support operations, financial accounting, or transactional history.