What should I do if my balance is negative?

If your account balance is negative, check your recent activity to find out why.

If you think your account shows an amount owing to us because someone used your account, report it immediately in the Resolution Centre.

You can resolve your balance that shows an amount owing to us by logging in to your PayPal account and clicking the "Resolve Balance that Shows an Amount Owing to Us" link. You can choose the amount and how to add it, to bring your balance to zero.

Here’s how to post us a cheque, a money order or a cashier's cheque:

1. Make the payment payable to PayPal Inc.
2. Write your name and the email address registered with PayPal on the payment.
3. Send the payment to:

Please note:

• A cheque normally takes 7 working days (from the date we receive it) to be credited to your account.
• A banker's draft or a postal order usually only take 2 working days to be credited to your account once we receive it.

Accounts paid by a personal cheque must remain in good standing for 30 days before the account can be reviewed.

While your account balance is negative, any payments you receive in your PayPal account will be applied to the outstanding balance, and any refunds you attempt will be funded by your primary bank.

If you don't resolve the balance that shows an amount owing to us within 120 days, your account will be locked, and you won’t be able to log in without contacting our customer support first.

Note:
If you have multiple currency balances in your account and one of the currency balances becomes negative, we may resolve this by using the money you maintain in a different currency balance.

If your balance that shows an amount owing to us in non-U.S. dollars has been present for 21 days or longer, we’ll convert it to US dollars.

You can always bring your balance that shows an amount owing to us to zero by adding money to your PayPal account.