I want my money back. Can I cancel a payment?

Cancelling a completed payment immediately is generally not an option because the other party already has the payment.

Contacting the seller is usually the best way to resolve a problem. You can find their contact details by going to your Activity and selecting the payment. They may be able to issue a refund or help with a return.

Otherwise, you can file a dispute within the correct dispute-filing timeframe.

Here's how to open a dispute on the web:

1. Go to the Resolution Centre.
2. Click Report a Problem.
3. Select the payment and click Continue.
4. Select the reason for your dispute, such as:
• I didn’t receive the item purchased.
• The product or service is not as described.
• I have a billing issue
5. Add any relevant information and click Submit.

To open a dispute on the app:

1. Go to Recent activity and tap on the transaction you want to report.
2. Scroll to the bottom and tap on Report a Problem.
3. Select the type of issue you have, including any relevant details, and tap Submit.

In a dispute, you can message the seller through PayPal to try to resolve any issues. If you cannot resolve the dispute, you have 20 days to escalate the dispute to a claim. In a claim, we investigate the case and decide the outcome.

You can check the progress of a dispute or claim at any time in your Resolution Centre.